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Customer Support Policy
Please review our Cancellation & Refund Policy carefully to understand order cancellation eligibility, refund conditions, returns, replacements, and customer support procedures.
Last Updated: May 23, 2026
Customers may request cancellation of orders before the order has been processed, packed, or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Orders containing prescription medicines may not be eligible for cancellation, return, or refund once processed due to healthcare safety and regulatory requirements.
Refunds may be considered in cases including failed transactions, duplicate payments, damaged products, incorrect products, or non-delivery of eligible orders.
Certain healthcare products, medicines, personal care items, and consumable products may not be eligible for returns or refunds due to hygiene, safety, and regulatory reasons.
Customers receiving damaged, defective, expired, or incorrect products should contact customer support within a reasonable time period after delivery for review and assistance.
Approved refunds may be processed through the original payment method used during purchase. Refund timelines may vary depending on payment providers and banking systems.
Enameds Healthcare reserves the right to verify refund or cancellation requests before approval. Additional details or supporting information may be requested where necessary.
Shipping or delivery charges, where applicable, may not be refundable unless the refund is due to an error from Enameds Healthcare or failed order fulfillment.
Refunds, cancellations, and return requests identified as fraudulent, abusive, or suspicious may be denied at the discretion of Enameds Healthcare.
Enameds Healthcare reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.
For cancellation requests, refund-related concerns, damaged products, or customer assistance, please contact Enameds Healthcare through our official support email.
support@enameds.com